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Privacy Policy
Last Updated: March 17, 2026
This Privacy Policy explains how Narrative Guides LLC, a Texas limited liability company doing business as Narrative Guides ("Narrative Guides," "we," "us," or "our"), collects, uses, and shares information when you use the Narrative Guides mobile application, the website located at narrativeguides.com, and any related services, features, or content (collectively, the "Service"). If you have questions about this Privacy Policy or our data practices, you may contact us at:
Email: privacy@narrativeguides.com
1. Who We Are
Narrative Guides LLC operates a location-based audio storytelling platform that provides GPS-triggered audio tours, merchant promotions, and related travel experiences. This Privacy Policy applies to all users who access or use the Service through the Narrative Guides mobile application, website, or other related products.
2. Information We Collect
We collect information in several ways depending on how you interact with the Service.
2.1 Information You Provide
Account Information: Email address, display name, and authentication credentials.
Payment Information: Collected and processed by Stripe. We do not store credit card numbers or sensitive financial data on our servers.
Tour Content: If you create a Pioneer route, we collect the tour data you provide.
Imported Itineraries: JSON itinerary data from third-party AI tools, used solely to generate your tour.
Communications: Support and feedback messages.
2.2 Information Collected Automatically
When you use the Service, certain information may be collected automatically by the application or associated systems.
Location Data: The Service collects GPS location data during active tour playback in order to trigger location-based narration and verify proximity to participating merchants. Location data is collected only when the Service is actively in use.
Device Information: Information about the device used to access the Service, including device type, OS, app version, and device identifiers.
Usage Data: Information about how the Service is used, including tour selections, playback events, feature interactions, session duration, and general usage analytics.
Speed Data: The Service may detect device speed for safety purposes related to Driver Mode. Speed data is processed on the device and is not transmitted to Narrative Guides servers.
2.3 Information from Third Parties
We may receive certain information from third-party service providers that support the operation of the Service.
Stripe: Payment confirmation, subscription status, payout information associated with transactions processed through Stripe.
Supabase Auth: Authentication tokens and related login credentials used to manage secure account access through email or one-time password authentication.
3. How We Use Your Information
3.1 Aggregated and De-Identified Data
We may generate aggregated, anonymized, or de-identified information derived from personal information for analytics, research, and service improvement purposes. Such information does not identify individual users and may be retained and used indefinitely.
3.2 Analytics and Insight Disclaimer
Aggregated analytics, travel insights, and statistical outputs generated by the Service are intended solely for informational and service improvement purposes. These analytics are derived from automated systems and aggregated datasets and may contain estimation errors or statistical variation. Narrative Guides does not guarantee the accuracy, completeness, or reliability of analytics derived from anonymized usage data.
3.3 AI-Assisted Communications
Narrative Guides may use artificial intelligence tools to draft or assist in responding to customer inquiries, support requests, and other communications. While we strive to ensure accuracy and quality, certain responses may be generated or suggested by automated systems. For complex or sensitive matters, communications will be reviewed by a human team member.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide the Service (trigger audio by GPS) | Location data | Performance of contract; your consent |
| Process payments and payouts | Payment data via Stripe | Performance of contract |
| Engage safety features (Driver Mode) | Speed data (on-device only) | Legitimate interest (user safety) |
| Verify merchant discount redemptions | Location data (anonymized) | Performance of contract; legitimate interest |
| Generate anonymized analytics | Anonymized location data | Legitimate interest (service improvement) |
| Prevent fraud and abuse | Device info, usage data | Legitimate interest |
4. Location Data Protections
4.1 Location Accuracy
Location data provided by your device may vary in accuracy depending on factors such as device hardware, operating system configuration, network connectivity, environmental conditions, and satellite availability. Narrative Guides does not guarantee the accuracy, completeness, or reliability of location data used by the Service.
4.2 Data Minimization and Anonymization
Narrative Guides takes measures to reduce the identifiability of location data used for analytics and service improvement. Where feasible, location data used for analytics is anonymized, aggregated, or otherwise processed to prevent identification of individual users.
4.3 Separation of Personal and Analytics Data
Where practicable, systems used to store account information are separated from systems used to process aggregated analytics in order to reduce the ability to associate analytics records with individual users. Real-time location data is not stored after the active tour session ends.
4.4 No Sale of Location Data
Narrative Guides does not sell precise location data or personal information to third parties.
4.5 Merchant Event Visibility
Participating merchants may receive anonymized event records indicating that a device was within proximity of a participating merchant location for the purpose of validating promotional events. These records do not include personal identifiers such as name, email address, or account credentials.
4.6 Aggregated Tourism and Analytics Data
Narrative Guides may generate aggregated, anonymized insights regarding tour usage patterns, travel corridors, and general visitor activity. These insights may be shared with tourism boards or partners for analytical or planning purposes and do not identify individual users.
4.7 Promotional Event Verification
Location signals generated by the Service may be used to determine whether a device was within proximity of a participating merchant for the purpose of validating promotional events or billing records. Narrative Guides does not guarantee the accuracy of proximity determinations and is not responsible for errors caused by device settings, signal interference, or environmental conditions.
5. How We Share Your Information
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment data, transaction amounts |
| Supabase | Database hosting, authentication | Account data, tour data |
| ElevenLabs | Audio synthesis | Tour script text (no user data) |
| AI providers | Tour scripting | Tour location data (no user data) |
| Cloudflare | Website delivery, analytics | Anonymized page views (no personal data, no cookies) |
| Resend | Email delivery | Email addresses, message content |
Merchants and Partners do not receive your personal information.
5.1 International Data Transfers
Narrative Guides is operated from the United States. Your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate. If you are located in the European Economic Area, United Kingdom, or other jurisdictions with data transfer restrictions, we rely on Standard Contractual Clauses, adequacy decisions, and other lawful transfer mechanisms to ensure appropriate safeguards for your data.
6. Your Choices and Rights
6.1 Location Permissions
Location access can be managed or revoked through your device settings. Certain features of the Service require location access to function properly.
6.2 Device Permission Controls
You may manage or revoke application permissions, including location access, through your device settings. Disabling certain permissions may limit the functionality of the Service.
6.3 Account Deletion
You may request deletion of your account by contacting privacy@narrativeguides.com or through available account settings within the Service. Requests are typically processed within 30 days, except where retention is required for legal or financial obligations.
6.4 Data Export
You may request a portable copy of your personal information by contacting privacy@narrativeguides.com.
6.5 California Residents (CCPA)
If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable legal limitations, California residents may have the right to:
- Know what categories of personal information we collect, use, disclose, and retain
- Access specific pieces of personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information we have collected from you
- Opt out of the sale or sharing of personal information, if applicable
- Limit the use or disclosure of sensitive personal information, where applicable
- Receive equal service and pricing even if you exercise your privacy rights
Narrative Guides does not sell personal information for monetary consideration. We also do not disclose precise geolocation information to third parties for advertising purposes, except as necessary to operate the Service and verify merchant interactions as described in this Privacy Policy.
To exercise your California privacy rights, you may contact us at: privacy@narrativeguides.com
California residents also have the right not to receive discriminatory treatment for exercising their privacy rights.
Although Narrative Guides does not sell personal information, you may submit a "Do Not Sell or Share My Personal Information" request at any time by contacting privacy@narrativeguides.com.
6.6 European Residents (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have certain rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and related national legislation. Subject to applicable legal limitations, these rights may include the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data (the "right to be forgotten")
- Restrict or object to the processing of your personal data in certain circumstances
- Request data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at: privacy@narrativeguides.com
You also have the right to lodge a complaint with the data protection authority in your country of residence if you believe your personal data has been processed in violation of applicable data protection laws.
6.7 Canadian Residents (PIPEDA)
Residents of Canada may have certain rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Subject to applicable legal limitations, Canadian residents may have the right to:
- Request access to personal information we hold about them
- Request correction of inaccurate or incomplete personal information
- Withdraw consent to the collection, use, or disclosure of personal information, subject to legal or contractual restrictions
- Request information about how their personal information has been used or disclosed
To exercise these rights, please contact us at: privacy@narrativeguides.com
If you believe your personal information has been handled in violation of applicable privacy laws, you may file a complaint with the Office of the Privacy Commissioner of Canada or with the appropriate provincial privacy authority.
6.8 New Zealand Residents
If you are a New Zealand resident, you have rights under the Privacy Act 2020, including the right to access and request correction of your personal information. To exercise these rights, contact privacy@narrativeguides.com. You may also lodge a complaint with the Office of the Privacy Commissioner (privacy.org.nz).
7. Data Retention
We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Raw GPS session data is deleted or anonymized within 90 days. Aggregated or de-identified analytics may be retained longer for service improvement purposes. Financial records may be retained for longer periods as required by tax or accounting laws.
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days |
| Payment records | 7 years (legal/tax) |
| Real-time GPS (session) | Not stored after session ends |
| Anonymized GPS analytics | Retained indefinitely |
| Support communications | 2 years |
8. Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information from a child under 13 has been collected without verified parental consent, we will take steps to delete such information as soon as reasonably practicable. Where applicable law establishes a higher age threshold for the processing of children's personal data, we will comply with the applicable legal requirements.
9. Security
Narrative Guides implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include measures such as:
- encryption of data in transit
- access controls and authentication systems
- infrastructure monitoring and security reviews
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of information.
10. Business Transfers
Personal information may be transferred, disclosed, or otherwise processed in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets. In such cases, personal information may be transferred to the acquiring entity or successor organization as part of the transaction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we may notify users through email, in-app notifications, or other appropriate means prior to the changes becoming effective. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:
Narrative Guides LLC
Email: privacy@narrativeguides.com
Address: 500 Westover Dr #20307, Sanford NC 27330